We started Care Hero in mid-2025 to build an AI platform for clinics. The first version was built the way most AI products were then: a chatbot on models like GPT-4, rather than agents that could take on the work themselves.
We shaped it with doctors who were interested in what it could do, and began the certification process that healthcare software needs. While we went through compliance, AI moved faster than anyone expected. So in early 2026 we rebuilt the platform from the ground up to be fully agentic.
We were its first users. Agents like Claude Code, Codex and OpenClaw had shown us what frontier AI could do, but they're built for developers writing code, not for a team running a business together. We wanted those capabilities with the collaboration a business needs, so we ran our own company on Care Hero, well beyond anything clinical.
When we opened a closed beta in April 2026, interest came quickly from businesses that weren't clinics at all. We gave them trial access in exchange for feedback. Clinics, meanwhile, couldn't fully adopt the platform until our certification came through.
That's when it became clear we were solving a much bigger problem. Every small and medium business needs AI agents that work alongside its team. So we renamed the platform Agent Hero and widened our focus to SMEs.
In late September 2026 we were awarded CSA's Cyber Essentials certification, and our doors are now open to clinics on the same platform, far more capable than the one we started with, under the Agent Hero name. Healthcare remains a committed segment for us, with integrations ready for local clinic management systems including Plato and SGiMed.
Care Hero stays on as the company: the people, the research and the commitments on safety and data that sit behind the product.
What it means for you
If you use Care Hero today, nothing you rely on goes away. It's the same platform and the same team, under the Agent Hero name you'll now see in the app and in our emails. Questions? Contact us.
If you run a clinic, our Cyber Essentials certification means you can now adopt Agent Hero, with integrations ready for Plato and SGiMed. Talk to us about getting set up.
If you're new here, start with Agent Hero: what the agents do, how they work alongside your team, and how to get access.
People change. The know-how stays.
