The Problem
Your team should be with patients, not paperwork
A clinic runs on a small team. Between the front desk, claims, panel bills, stock and reports, the admin never stops, and when someone takes leave it lands on whoever is left.
People cost more every year. 63% of Singapore SMEs name manpower cost their No. 1 challenge.1
There's no one to cover. 48% of firms can't spare staff to cover a colleague who's away.2
Agent Hero gives your clinic AI agents that carry the admin and back-office work. Your team checks and approves. Clinical decisions stay with your doctors.
Connects with your
Clinic Management System
Your agents work live in 
SGiMed and 
Plato, not from exports. Connect it once, and every agent and every teammate has it.
- Done: List women due for breast screening in SGiMed
- Scheduled: Remind patients of tomorrow's appointments on
WhatsApp - Done: Analyse subsidy and claim shortfalls
- Scheduled: Summarise tomorrow's patients from Plato
- Done: Reconcile CHAS and MediSave claims
- Done: Write SOAP notes from the consult recording
- Scheduled: Prepare the monthly revenue report in
Xero - Done: Answer with citations from
MOH and 
ACE - Done: Flag rejected claims for resubmission
- Done: Process lab reports from
Outlook - Scheduled: Check yesterday's visits against the bills
- Done: Draft a referral letter
- Done: Turn results into a patient-friendly report
- Scheduled: Book recalls for chronic disease reviews
- Done: Chase unpaid patient invoices
- Scheduled: Check medicines expiring in 60 days
- Done: Track vaccine and medicine stock in SGiMed
- Scheduled: Send follow-ups on WhatsApp
- Done: Summarise this month's patient feedback
- Scheduled: Prepare the MOH returns
- Done: Log doctor commissions
- Scheduled: Write the weekly clinic newsletter
- Done: Answer patient questions on WhatsApp
- Done: List women due for breast screening in SGiMed
- Scheduled: Remind patients of tomorrow's appointments on WhatsApp
- Done: Analyse subsidy and claim shortfalls
- Scheduled: Summarise tomorrow's patients from Plato
- Done: Reconcile CHAS and MediSave claims
- Done: Write SOAP notes from the consult recording
- Scheduled: Prepare the monthly revenue report in Xero
- Done: Answer with citations from MOH and ACE
- Done: Flag rejected claims for resubmission
- Done: Process lab reports from Outlook
- Scheduled: Check yesterday's visits against the bills
- Done: Draft a referral letter
- Done: Turn results into a patient-friendly report
- Scheduled: Book recalls for chronic disease reviews
- Done: Chase unpaid patient invoices
- Scheduled: Check medicines expiring in 60 days
- Done: Track vaccine and medicine stock in SGiMed
- Scheduled: Send follow-ups on WhatsApp
- Done: Summarise this month's patient feedback
- Scheduled: Prepare the MOH returns
- Done: Log doctor commissions
- Scheduled: Write the weekly clinic newsletter
- Done: Answer patient questions on WhatsApp
Health report
Lab and health-screening results turned into plain-language patient reports, using your clinic's wording and reference ranges.
Documentation
Recall
Follow-ups & reminders
Clinic analysis
Commissions calculator
Lab and health-screening results turned into plain-language patient reports, using your clinic's wording and reference ranges.
Clinics that are moving fast
with Agent Hero
Here's what one aesthetic clinic's agents delivered over eight weeks, working from the clinic's own data.
Aesthetic Clinic
- 49 hof reporting and analysis saved in eight weeks
- 1.3 minto produce the monthly new-patient and leads analysis, against two hours by hand
- 39reports and analyses delivered
An aesthetic clinic's agents turn clinic-system exports into revenue, leads and ad-return reports, and rerun them whenever the numbers move.
Certification
Certified to the standard for health software
Care Hero Pte. Ltd., the company behind Agent Hero, holds the Cyber Security Agency of Singapore's CSA Cybersecurity Certification — Cyber Essentials (2025) for HIMS Vendors. CSA built the HIMS edition with the Ministry of Health for companies whose software handles health information, and it adds requirements on top of the baseline mark.
Independently assessed. Certificate CEM-2026-252, issued by ISOCert Pte Ltd, valid from 26 August 2026 to 25 August 2028.
It covers where your data lives. The certified scope is the production and development environment for our SaaS service.
Each clinic's workspace is its own. Workspaces are isolated from each other, with encryption in transit and multi-factor authentication on administrative access.
More on what was checked is in our certification post and on Safety.
People change. The know-how stays.
