EDGE Grant: Large-scale Digital Transformation

The grant in brief

The EDGE Grant is how Enterprise Singapore co-funds projects that raise a company's capabilities. Large-scale Digital Transformation is the part of it meant for changing how the whole business runs, rather than putting one task online: new technology in your core operations, with your systems working together and results you can measure. For an SME, it can cover up to half of the qualifying cost.

Eligibility, what counts as a qualifying cost, how to apply and answers to common questions are all on Enterprise Singapore's page for the grant. Your partner checks your fit in the first conversation, and you apply in your own company's name.

Go AI native, not just digital

Most digital projects give people better software to operate. Going AI native goes a step further: the routine work moves to AI agents, and your people spend their time on the decisions, exceptions and customers that need them. A large-scale transformation is the right moment to make that shift across the whole company at once, instead of one tool at a time.

With Agent Hero, each department gets its own AI agent. It works in the department's workspace, alongside the team, from the same documents and systems they use. Anyone on the team can hand it work in the team chat or as a task, and a named person approves anything it changes.

An AI agent for every department

A project covers two, four or all six departments, depending on where the time goes today.

Department	Its data comes from	What its agent takes on
Finance	Xero, QuickBooks, bank statements, Stripe, the finance inbox	Captures bills, reconciles the bank every day, chases overdue invoices and prepares the month-end pack.
HR	Employment Hero or Talenox, DocuSign, calendars, policy documents	Answers policy and leave questions, runs onboarding paperwork and keeps track of work-pass renewals.
Payroll	Payroll exports, timesheets, Xero	Checks each payroll run and CPF before payday, answers payslip questions and posts the journal.
Marketing	Meta, Google Ads, LinkedIn, Mailchimp	Drafts campaigns, pulls spend and results from every platform into one report, and drafts review replies.
Sales	HubSpot, Zoho CRM or Salesforce, Shopify, Xero	Follows up every lead, drafts quotes, and turns an accepted quote into an order and an invoice.
Customer service	Zendesk or Freshdesk, WhatsApp, Gmail or Outlook, order history	Sorts incoming enquiries, drafts replies with the order in hand, and keeps help articles up to date.

Your data, brought together for each agent

An agent is only as useful as what it can see. In most businesses the same customer, order or employee lives in several places: the accounting system, the CRM, an inbox, a shared drive and a few spreadsheets. So people copy it from one to the next, and every team ends up with its own version.

The project connects each agent to every source its department relies on, cleans the records and agrees one standard for them, so the agent works from a single picture instead of scattered copies. Work then passes between departments without being typed in again: a lead becomes a quote, an order, an invoice and a payment; a new hire reaches payroll and the ledger. See the apps Agent Hero connects to on Connectors. Where a system isn't there yet, the partner builds the connection.

Routine work, tested before it's handed over

The first work to move is the routine kind: capturing bills, matching bank lines, checking a payroll run, following up a lead, sorting enquiries. It happens often, follows rules, and costs your team hours every week.

Tried on real cases first. Each automation runs on your own past work before it touches live work, so you can compare its results with what your team did.
Run side by side. During the pilot the agent works alongside the current process, and your team checks every result.
Handed over one workflow at a time. A workflow goes live only when its numbers hold up, and people still approve payments, hires and refunds.

How agents stay in check, from approvals to access, is on Safety.

What it does for your business

Hours back every week from work that no longer needs re-keying or chasing.
Faster answers and fewer missed leads, with every enquiry sorted and every lead followed up.
Room to grow without adding headcount at the same pace as the work.
Know-how that stays in each department's skills and documents when people move on.
Results you can show: today's numbers are measured at the start and reported at go-live, which is also what the grant looks for.

What your partner does

An Agent Hero partner takes the project from the first conversation to the final report, in four stages that each end with your sign-off.

Discover and design. Map your departments, your systems and where the time goes; measure today's numbers; choose the workflows worth automating first.
Connect and bring the data together. Set up each department's workspace, connect its systems, and clean and load its records.
Build and test. Set up the agents and their skills, then test every automation on past cases and run it beside the current process.
Train and go live. Train every team, switch workflows over one at a time, and report the results.

Along the way the partner writes the proposal and quotation for your application and prepares the reports and records you'll need when you claim. Work starts only after Enterprise Singapore approves, so nothing is signed or paid before you apply.